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Being involved in a car accident in Dubai in your own car is stressful enough, so what happens when you have an accident in a rental car in Dubai? First off, make sure you’re not obstructing traffic. If your car is drivable, move it to the side of the road and let other vehicles pass.
The first step is to report the car accident to the police. If someone is injured or if there is serious damage to the vehicles, dial 999 anywhere in the UAE. The police will arrive at the scene and provide you with a report. This report states the cause of the accident and determines which party is at fault.
If it is a minor accident (where no one is injured or there is no serious damage to the vehicle), you must report it through the Dubai Police mobile app if you are in Dubai, or face paying an additional AED 100 as manual service charges. If you cannot go online, you can report the minor accident at one of 10 authorized Enoc petrol stations around Dubai or at any police station.
Once you have obtained the police report, contact us and find out what needs to be done. We’ll tell you what is the process to follow
Next, hand over the original police report to Rotana Star. They will assess the extent of damage. If you were in an accident that was not your fault, and this is supported by the police report, you don’t have to pay anything. Rotana Star has comprehensive insurance on all its cars and has a good record for safety as it regularly runs stringent safety checks on its vehicles.
If the police report is not available, or if the driver violated the terms of the rental agreement, the driver will be liable to pay the full cost of repair. Rotana Star’ customer will pay for damages.
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