Privacy Policy - Rotana Star Rent A Car LLC

Rotana Star Rent A Car LLC ("Rotana Star", "we", "our", or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website or mobile application.

1. Scope of This Policy

This Privacy Policy applies only to data collected through the Rotana Star website and mobile application.

Certain rental requirements (such as identity verification documents) may be collected outside the platform through operational channels (e.g., in person, via WhatsApp, or through authorized agents). Such data is not collected through website or app and is not covered under this policy.

2. Information We Collect

A. Personal Information

• Full name
• Email address
• Phone number
• Booking details and rental preferences
• Rental history
• Login information (including Google Sign-In)

B. Technical Information

• IP address
• Device type and operating system
• Browser type
• App usage data and session activity
• Approximate location (only if enabled by the user)

C. Optional Information

Any additional information you voluntarily provide through forms, support, or communication.

3. How We Use Your Information

• Process bookings and manage reservations
• Send confirmations, updates, and notifications
• Improve application performance and user experience
• Provide customer support
• Prevent fraud and ensure platform security
• Comply with applicable legal obligations

4. Legal Basis for Processing

• Contractual necessity (for bookings and services)
• Legitimate business interests
• Legal compliance
• User consent (for optional features or communications)

5. Sharing Your Information

We may share data with trusted third parties, including:

• Payment processors (for transaction handling)
• Fleet or service partners (to fulfill bookings)
• Insurance providers (when required)
• IT and hosting providers
• Analytics services (aggregated or anonymized)
• Law enforcement authorities when legally required

We do not sell or trade your personal data.

6. Mobile Application Data Usage

Data Collected via App

• Device information
• App interaction data
• Login credentials
• Optional location data (if enabled)

Permissions

The app may request access to:

• Internet access (required for functionality)
• Storage (for caching images)
• Location (optional, for improved service relevance)

Permissions are requested only when necessary and with user consent.

No Sensitive Data Collection via App

The mobile application does NOT collect identity documents such as passport, Emirates ID, or driving license images.

7. Cookies and Tracking

We use cookies and similar technologies to improve functionality, analyze traffic, and enhance user experience. You may disable cookies in your browser settings, but some features may not function properly.

8. Data Security

• Encrypted connections (HTTPS/SSL)
• Access control and authentication systems
• Secure data storage
• Continuous monitoring and security audits

While we implement strong safeguards, no system can guarantee complete security.

9. Data Retention

We retain personal data only as long as necessary for operational, legal, and reporting purposes.

Any documents collected outside the platform are governed by separate operational policies and applicable UAE regulations.

10. Your Rights

• Request access to your data
• Request correction or deletion
• Object to processing
• Withdraw consent
• Request data portability

11. Third-Party Links

Our platform may contain links to external websites. We are not responsible for their privacy practices.

12. Children’s Privacy

Our services are not intended for individuals under the age of 18.

13. ChatGPT Integration

Rotana Star may offer browsing capabilities via ChatGPT integration.

• No bookings are completed within ChatGPT
• No payments are processed within ChatGPT
• No identity data is collected within ChatGPT
• Search queries may be processed securely to return results

14. Updates to This Policy

We may update this Privacy Policy periodically. Updates will be published on this page.

15. Contact Us

Rotana Star Rent A Car LLC
Email: [email protected]
Dubai, United Arab Emirates